Please reffer Part 1(Dell Support services portfolio Part 1, Message from Dell Services), in the case if you didn't read yet.
It includes Hardware Support, Protection Services , Software Support and Advisory services. Here is a brief description of Dell’s suite of Advisory services.
Remote Advisory Services
Support your specialized applications and solutions, with access to technical expertise on topics such as virtualization, systems management, and more.
• Phone-based and Internet-based consultation, configuration and management support on a variety of different topics.
• Unparalleled flexibility with pay on a per-incident basis or an annual contract.
Benefits
Highly-qualified certified experts who are available by phone or Internet assist with specialized applications and solutions such as Microsoft® Exchange, virtualization, storage technology, systems management, back-up and recovery archiving (BURA), and Networking.
Remote consultation on various technology topics ranging from VMware consolidated backup to SQL migrations
Proactive Maintenance
Reduce unplanned downtime and optimize stability with scheduled assessments, streamlined patch management, detailed reporting and more.
• Get schedule assessments, streamlined patch management and detailed reporting.
• Resolve potential issues before they happen.
• Streamline processes to ensure greater stability now and into the future.
Proactively maximize availability and stability
Research shows that CIOs are using more and more resources just to keep systems up and running. On average, 70% of IT
budgets are spent on routine maintenance, leaving fewer resources available to focus on core business and strategy. Dell is
committed to simplifying IT by removing cost and complexity in your IT environment, and the Dell ProSupport portfolio is a key
driver in that initiative. The Proactive Maintenance Option removes some of the burden of routine maintenance and enables
you to focus on more innovative projects.
Key features:
- Assessment and recommendation of driver and firmware updates
- Application of customer-approved patches and system updates
- Detailed report of initial assessment and recommendations, customer-selected activities, and completed deliverables
- Flexible scheduling of next Proactive Maintenance session service delivery – available 24x7
- Optional SAN Performance Optimization Assessment, which includes a maintenance analysis and storage performance
- assessment performed and reviewed with the customer.
- Remote and onsite options available
- 1 – 5 year options available
Key benefits:
- Predictable costs – budget and plan for periodic maintenance service upfront
- Reduce the possibility of critical incidents – regular system checks can proactively address issues before they occur
- Keeping systems up-to-date – remove the burden of routine maintenance and focus on your business
- Flexible scheduling – service on your schedule 24x7x365
Reduce hassles
by 40%
Customers with Proactive Maintenance
report 40% fewer problems.
Based on a Dell internal analysis of the average number
of issues customers reported during the warranty period.
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iDRAC with Lifecycle Controller 
