We areexcited to announce the release of a brand new Dell Online Support Experience. Dell’s customers in all English speaking countries are the first to enjoy this brand new online support experience. We designed this new experience with our customers in mind and the new site is a direct result of what our customers have been asking for - a cleaner, simpler and more intuitive Dell Support Site where all of their online support needs are within reach.This new landscape delivers solutions to customers based on how they think and, over time, the current Dell Support Site will evolve to this new landscape.
Please join us tomorrow, Tuesday 12/10 at 2PM, for the DellTechCenter.com TechTuesday Chat to learn more about Dell’s New Online Support Experience. Enter the chat roomhere.
What do you think of the new Dell Online Support Experience? Specifically:
- Did you enter a Service Tag/ESC to get customized Support?
- If not, Why not?
- Were you able to locate the necessary Support solutions for your product?
- If not, Why not
- How did you attempt to locate Support solutions for your product?
- Entering a Search term
- Accessing the “Research a Topic” section
- Entering a Service Tag/ESC or making a selection from the Product Selector
- Logging into My account
We want to hear from you, so we can further refine the Dell Online Support Experience as we offer the experience to the rest of the world.
The site’sgoal is to better simplify and improve our customers’ online support experience with relevant information and tools to self-service. The siteoffers our customers a guided path through diagnostics, troubleshooting, and resolution – all online. It also offers a prominent position to log into accounts and an Inline Product Selector that provides our customers with a quicker and easier route to Dell’s product catalog. Other features include:
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